House Cleaning and Maid Service

Call Us: 214-865-6166

Frequently Asked Questions

Frequently Asked Questions

About Our House Cleaning Services

Q: Are you Licensed, Bonded and Insured?
A: Yes. We carry liability insurance including Workers Compensation and Bonding Insurance.

Q: What if insurance doesn’t cover the damage on an item?
A: Once we are notified of a damage item, we will send out a person to inspect and repair the item. If the item cannot be repaired, we will replace the item. The homeowner can also choose cash replacement equal to the value of the damaged item. This process will take five to ten days. (Please note that if we replace or pay for damage, we will retain the old item.)

Q: What Dallas Fort Worth areas do you service?
A: We service the following areas: Frisco, Plano, McKinney, Allen, Carrollton, Lewisville and North Dallas.

Q: Can I get a quote by phone or online?
A: Yes, you can get a free quote both online and over the phone. Our representatives are ready to work closely with you to answer any questions you may have.

Q: Are your personnel uniformed?
A: Yes.

Q: How do you determine rates?
A: The price is determined by the size of the home. Please call us at (214) 865-6166 to receive a free quote.

Q: How many people will clean my home?
A: Typically, two to three people will clean your home. The team size depends on the size of your home.

Q: How long will it take to clean my home?
A: The average residential cleaning requires 2-4 hours, depending on the the size and conditions of your home.

Q: Do I need to be home when Land of Clean arrives?
A: No. You have many different options about how we enter and exit your home. Our team will work with you to make sure your needs are met.

Q: Do I need to supply anything?
A: We supply all cleaning products and equipment, but if you prefer a particular product just let us know. (Land of Clean does not take responsibility for any equipment provided by clients.)

Q: How do I make a payment?
A: Payment is due when service is rendered. For your convenience, we accept personal checks, credit cards (Visa, MasterCard, American Express) and cash payments.

Q: What if the job was not completed?
A: You have 24 hours to report any incomplete work and we will send someone back to complete the job.

Q: What if the cleaning crew arrives late?
A: We try our best to arrive on time as scheduled. If we are late, however, you will receive a $10-$15 discount, depending on the situation. Please let us know when our cleaning crew is late. Your satisfaction is our highest concern.

Q: What if an item from my home goes missing?
A: You have 48 hours to report any missing items. We will contact the cleaning crew who visited your home to properly locate your item(s).

Q: What is your cancellation policy?
A: To cancel an appointment with no fee, please call 24 hours in advance of your appointment time.

Our Goal

We want to change the image of cleaning companies by offering a convenient and Fair Labor maid service that gives remarkable house cleaning delivered with a fully seamless online experience. Try our maids and see what the fuss is about.

Our Promise

If you are not satisfied with our maid service or our cleaning service, we will refund 100% of your money and clean your house again for free.

Our Locations

Our Awards

Star Readers' Choice Best Maid Service in Frisco and Plano 2016 Readers' Choice Best Maid Service in Frisco and Plano 2014 2015 2016 Best Maid Service